As part of fostering a relationship with a customer, it is important to understand their current state versus their desired state. Which of the following is an effective way to achieve this understanding?


Q: As part of fostering a relationship with a customer, it is important to understand their current state versus their desired state. Which of the following is an effective way to achieve this understanding?

  • Ask about their day
  • Ask for a list of frustrations they have 
  • Ask open-ended questions
  • Provide a checklist with yes and no answers

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