Q: As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to improve the response time to customer email inquiries by 15 percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end-of-quarter report that shows a 17 percent improvement in response time after your templates were implemented. Which of the following is the project goal in this scenario?
- Produce an end-of-quarter report that shows an improvement in response time
- Improve the response time to customer email inquiries by 15 percent
- Create email templates for responding to typical questions from customers
- Meet with your company’s head of customer service