Q: As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to improve the response time to customer email inquiries by 15 percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end-of-quarter report that shows a 17 percent improvement in response time after your templates were implemented. Which of the following best represents the success criteria for this project?
- An end-of-quarter report that shows a 17 percent improvement in response time
- A 15 percent improvement in response time at the end of the first quarter
- Email templates for responding to typical questions from customers
- Approval from your company’s head of customer service